Dust vs Relevance AI
Published Updated Facts checked
Which is better, Dust or Relevance AI?
It depends on your team. Hire Dust if you'd rather design several narrow agents around your own documents than hire one ready-made teammate. Hire Relevance AI if you have a sales or ops team and the time to design custom agents and multi-agent workflows. On our rubric Dust scores 6.9 to Relevance AI's 6.4, but Relevance AI scores higher on autonomy with control.
Dust6.9
Best for: Teams that want to build their own Slack agents on company knowledge.
Visit Dust
Relevance AI6.4
Best for: Sales and ops teams building custom AI agents.
Visit Relevance AIScores side by side
| Criterion | Dust | Relevance AI |
|---|---|---|
| Role coverage (25%) | 6.0 | 6.0 |
| Autonomy with control (20%) | 7.0 | 7.5 |
| Where it works (15%) | 7.0 | 6.0 |
| Business memory (15%) | 8.0 | 7.0 |
| Value (15%) | 6.5 | 5.5 |
| Trust (10%) | 7.5 | 6.5 |
| Overall | 6.9 | 6.4 |
What each one can do
| Capability | Dust | Relevance AI |
|---|---|---|
| Works inside Slack | ||
| Works inside Microsoft Teams | ||
| Telegram, Discord, WhatsApp or text | ||
| Reads and sends email | ||
| Takes or makes phone calls | ||
| Works on a schedule or trigger | ||
| Asks before risky actions | ||
| Remembers your business | ||
| Builds and edits your website | ||
| Handles customer payments | ||
| API or MCP access |
Price and fine print
Prices, fees and free plans as of November 2026, from each company's own site.
| Detail | Dust | Relevance AI |
|---|---|---|
| Type | Build-your-own | Build-your-own |
| Role it fills | Build company-specific agents on your docs and tools | Build multi-agent teams for sales, support and ops |
| Works in | Slack, Web, Chrome | Web, Phone, Email |
| Our rank | #9 | #11 |
| Starting price | From €24/user/mo, as of November 2026 | From $19/mo, as of November 2026 |
| Free plan | Yes: 500 credits that never reset (as of November 2026) | No (as of November 2026) |
| Extra fees | Prices in euros, excluding VAT | Model usage billed separately, or bring your own key |
| Refunds | Not stated | No change-of-mind refunds |
Dust: strengths and concerns
- Agents grounded in your own documents
- Available in Slack
- Schedules and triggers on every plan
- Free start
- You build the coworkers yourself
- Business plan limited to 3 connectors
- Prices in euros
- No Teams app found
Relevance AI: strengths and concerns
- Flexible multi-agent builder
- Calling and meeting agents on Team
- Wholesale model pricing or your own key
- Lots of setup for a small team
- Public pricing page shows only enterprise
- Two-part billing
- Steep learning curve
Dust vs Relevance AI: questions
Is Dust better than Relevance AI?
On our rubric, Dust scores higher (6.9 vs 6.4 out of 10, as of November 2026). Relevance AI is still the better hire if you have a sales or ops team and the time to design custom agents and multi-agent workflows.
Which works where my team works, Dust or Relevance AI?
Dust works in Slack, Web, Chrome. Relevance AI works in Web, Phone, Email.
Which is cheaper, Dust or Relevance AI?
Dust: from €24/user/mo. Relevance AI: from $19/mo. Both as of November 2026. Per-user and per-team prices aren't directly comparable, so multiply by your team size, and count any fees and usage charges.